Below the Bonnet with Commercial Vehicle Technician, Dervan Saunchez
Kingston, Jamaica - March 10, 2020 - In a country with a flourishing car culture, the role of the automotive technician cannot be overlooked. Let's go below the bonnet to better understand a talented member of the Magna Motors Dealership Limited technical assistance crew. Dervan Saunchez, a 32-year-old technician, gets candid to reveal a bit about the man that maintains the machine.
Q: Tell us about your experience working in the automotive industry.
DS: I have been working in this industry for the past 15 years. After high school, I completed a level-three diploma at the Jamaican-German Automotive School. It's funny because initially I wanted to be a soldier, and at one point I was even working in the music industry. But all roads lead back to the automotive industry. In fact, some of my earliest and fondest memories are of my father coming home with that "mechanic smell". So, I guess you could say that I was destined to be here.
Q: What is your role at Magna Motors?
DS: I have spent the last four years working as a Commercial Vehicle Technician. This means that by conducting preventative and maintenance repairs, I ensure that all our customers' vehicles are in top condition for the road.
Q: What do you like best about your job?
DS: I love the constant growth; it's like I'm always learning and improving my skills. Each Hyundai technician is enrolled in an online college called the Hyundai Training Academy (HTA). This way, we all have an opportunity to complete online courses and keep up to date with the constantly changing technology in the industry. I find that this is what I like most about working here and what has benefited me the most.
Q: Describe the relationship with your customers.
DS: My clients are my top priority. You see, the whole Hyundai staff operates as one big family, so we all try to make our clients feel like a part of this family. I always ensure that my clients have a full understanding of what's going on with their vehicle. Sometimes this means dealing with them on a one-on-one basis. And they notice the effort, because they're always commenting on our family friendly environment and our high standard of customer service.
Q: What do you like best about Hyundai vehicles?
DS: Hyundai vehicles are safe and family-friendly. The Santa Fe, for example, has an optional safety feature called the 'Child Detection Safety Technology'. Also, our vehicles are very durable because of the special steel that they use. Interestingly enough, we are the only car manufacturer who manufactures their own steel. Customers who've been in road accidents are always shocked at how minimal the damage to the vehicle is. I have four children, so like many of our customers, I'm very much a family man. What I appreciate most about Hyundai vehicles is that I feel like my family's safety is prioritised and ensured.
Q: What advice would you give to an aspiring automotive technician?
DS: Overall, they need to know that the field is tough. Some people are only in the field for the money. I would recommend that you genuinely love what you do because of the amount of work that it requires. You have to be highly motivated and ready to learn new skills and to adopt new methods. Be wary of a mechanic who says he knows it all-he's obviously not that sensible.
This year, Magna Motors commemorates five years of operations in Jamaica. In recognition of this milestone, the company looks forward to celebrating with the whole Magna family. In addition to highlighting the exceptionally talented staff driving the company, they are also giving customers more #ReasonsToDrive with their 5th Anniversary 5-5-5-5-5 promotion. For the next 5-months, Hyundai will be offering 5% interest rate financing fixed for 2-years, 5-year enhanced service package, in addition to their trusted aftersales offering of 5-year warranty and 5-years roadside assistance.
"When I think of Hyundai, one word immediately comes to mind-family. Everyone here operates like one big family and we take pride in putting our customers first," said Dervan Saunchez, Commercial Vehicle Technician of almost four years at Magna Motors Dealership Limited, the exclusive distributors of Hyundai vehicles in Jamaica.
"My job is to ensure that all our customers' vehicles are in top condition for the road. Afterall, each customer deserves the smooth, family-friendly and safe driving experience that we promise at Hyundai Jamaica," said Dervan Saunchez, Commercial Vehicle Technician at Magna Motors Dealership Limited, the exclusive distributors of Hyundai vehicles in Jamaica.